Data Protection & Privacy Policy

1. Introduction
At AEM Property LTD ("we", "us" or "our"), we are committed to protecting the privacy and security of our guests' personal data. This policy explains how we collect, use, store and protect your information when you book with us or use our website.

2. Data We Collect

• Name and contact details (email, phone number, address)
• Payment information (processed securely by our payment providers, such as Stripe or PayPal)
• Booking details (stay dates, property, special requests)
• Identification documents, where required by law
• Communication history (emails, messages, enquiries)

3. How We Use Your Data

• To process and manage bookings
• To communicate important information about your stay
• To improve our services and guest experience
• To comply with legal and regulatory requirements
• For security purposes, including fraud prevention
• With your consent, to send offers and marketing

4. Data Sharing & Third Parties
We do not sell or rent your personal data. We may share it with:

• Payment processors, to handle transactions
• Service providers necessary for your stay (for example, cleaning teams)
• Legal authorities, where required by law
• Marketing tools, only with your explicit consent

5. Data Security
We use appropriate technical and organisational measures to protect your personal data, including secure systems and limited access to personal information.

6. Data Retention
We keep personal data only for as long as necessary for legal, tax and business purposes. You may request deletion of your data after your stay, subject to legal requirements.

7. Your Rights
Under UK data protection law (UK GDPR), you have the right to:

• Access a copy of the data we hold about you
• Correct inaccurate or outdated data
• Delete your personal data, subject to legal obligations
• Object to marketing communications at any time
• Port your data to another provider where applicable

8. Cookies
Our website may use cookies and similar tools to improve your experience and analyse traffic. You can manage cookie preferences in your browser settings.

9. Changes to This Policy
We may update this policy from time to time. Significant changes will be published on this website.

For any data-related requests, contact us at aempropertiesltd@gmail.com or +44 7736 249839.